Refund policy

Return & Refund Policy

At PawAndMillo, your happiness and your pet's comfort come first. If you're not completely satisfied, we're here to make it right.

30-Day Returns
We offer a 30-day return policy. If 30 days have passed since your order arrived, we're unable to offer a refund or exchange.

How to Start a Return
To begin a return, email us at care@pawandmillo.com with your order number and the reason for your return. We'll guide you through the next steps.

Damaged or Faulty Items
If your item arrives damaged or faulty, please email us within 7 days of delivery with a photo. We'll send a replacement or issue a full refund right away, no need to return the item in most cases.

Refunds
Once your return is approved, your refund will be processed to your original payment method within 5 to 10 business days.

Non-Returnable Items
For hygiene reasons, certain used items may not be eligible for return unless faulty.

Questions?
We're here to help 24/7. Reach us anytime at care@pawandmillo.com.